The Operational
Intelligence Platform
for Health & Social Care.
iCura unifies care operations, workforce management, compliance, CRM, family engagement, finance, reporting and AI-powered decision support into one governed enterprise platform.
iCura40%
Reduction in admin time
99.98%
Platform uptime
3.2x
Faster inspection readiness
8
Connected iCura products
iCuraThe Problem
Care records live everywhere except one place.
Paper files, PDFs and shared drives — with no single source of truth.
The Problem
Rostering happens over phone calls and group chats.
Shift cover is coordinated by memory, not by a system.
The Problem
Compliance evidence is assembled by hand.
Teams scramble to build an evidence pack in the days before every inspection.
The Problem
Leadership has no live view across sites.
Occupancy, risk and workforce coverage live in systems that don't talk to each other.
The Resolution
Meet iCura.
One governed platform where every one of those systems becomes part of the same operational picture.
The Resolution
Everything connects. Nothing is left disconnected.
Care, workforce, compliance, CRM, finance and reporting — reading and writing to the same data model.
iCuraEnterprise Care Universe
Eight products. One connected universe.
Every iCura product stands on its own — and becomes more powerful the more of the universe you connect.
Watch AI Think
This isn't software. This is intelligence.
Scroll to watch iCura's AI work through a real request — always explainable, always governed, always ending with a human decision.
iCura Copilot
Watch AI think
Collecting evidence
iCura reads care plans, incident logs and training records across every service.
Risk Found
Recommendation
Manager Approval
Audit Ready
Step 1 of 5
Collecting evidence
iCura reads care plans, incident logs and training records across every service.
Step 2 of 5
Risk Found
Two services are trending toward a missed medication audit this week.
Step 3 of 5
Recommendation
iCura drafts the specific actions needed to close each gap before inspection.
Step 4 of 5
Manager Approval
The recommendation is routed to the registered manager for sign-off.
Step 5 of 5
Audit Ready
A timestamped, audit-ready evidence pack is compiled automatically.
iCura Copilot
Watch AI think
Collecting evidence
iCura reads care plans, incident logs and training records across every service.
Risk Found
Recommendation
Manager Approval
Audit Ready
Operational Intelligence
The whole organisation, in one live view.
Executives and registered managers see occupancy, risk, workforce coverage and compliance status update in real time — no waiting for a monthly report.
94%
Occupancy
2
Open Risks
98%
Shift Coverage
A+
CQC Readiness
AI Insight
Staffing risk detected for Thursday night shift at Willow House — cover suggested from float pool. Cedar Grange trending toward a missed medication audit this week.
Composable Workflow Engine
Build your own process. No code required.
Drag the steps below to see how easily a workflow comes together on the Composable Workflow Engine — no engineering ticket, just interaction.
- Assessment
- Approval
- Review
- Notify
- Done
Drag to reorder — this is exactly how operations teams configure workflows in iCura.
Product Explorer
Eight products. One scroll.
Keep scrolling — every product in the iCura universe introduces itself, one at a time.
iCura Core
Care operations, unified.
Operations — 01 / 8
iCura Core
iCura Core is the system of record for every care setting — the single place where referrals become admissions, assessments become care plans, and daily delivery becomes an auditable history. It replaces paper files and disconnected spreadsheets with one continuously updated record that every other iCura product reads from.
- Referral and admission pipelines
- Digital care plans and assessments
- Daily records, reviews and e-MAR
Operations — 02 / 8
iCura WorkOps
iCura WorkOps coordinates the people delivering care. It matches availability, skills and travel time to open shifts, keeps training compliance visible at a glance, and gives frontline staff one place to see their day rather than juggling calls, texts and paper rotas.
- Predictive rostering and shift cover
- Real-time task allocation
- Timesheets, mileage and expenses
Engagement — 03 / 8
iCura CRM
iCura CRM gives growth and business development teams a live view of the referral funnel — from first enquiry through to admission — alongside the commissioner and partner relationships that drive it. It turns occupancy management from a spreadsheet exercise into a governed pipeline.
- Referral-to-admission pipeline
- Commissioner and partner relationship tracking
- Business development forecasting
Governance — 04 / 8
iCura 360
iCura 360 keeps every care setting audit-ready by default. It continuously checks operational data against regulatory standards, flags gaps before they become findings, and assembles evidence packs that would otherwise take a compliance team days to prepare.
- Continuous inspection readiness scoring
- Automated evidence packaging
- Policy version control and attestation
Platform — 05 / 8
Composable Workflow Engine
Every organisation runs care slightly differently. The Composable Workflow Engine lets operations teams build their own forms, approval chains and automations on top of the iCura data model — without waiting on a development backlog or breaking governance.
- Drag-and-drop form and rule builder
- Configurable approval chains
- Event-driven automations
Governance — 06 / 8
Operational Intelligence
Operational Intelligence is the command centre for regional and executive leaders — a live rollup of every site's occupancy, compliance, workforce and financial position, with AI surfacing the risks and opportunities that would otherwise take a reporting cycle to find.
- Group-wide executive dashboards
- Predictive risk and occupancy analytics
- Workforce and cost visibility
Engagement — 07 / 8
Family App
The Family App turns care delivery into a shared experience. Families see the updates, documents and messages relevant to their loved one, reducing routine admin queries while measurably improving trust and satisfaction.
- Real-time care updates and messaging
- Shared documents and care summaries
- Feedback and satisfaction capture
Operations — 08 / 8
Finance & Billing
Finance & Billing connects care delivery to the money that funds it — automating client invoicing, credits and payments, tracking local authority and self-funder arrangements, and giving finance teams reporting that reconciles against actual delivered care rather than estimates.
- Client billing
- Credits
- Payments
iCura Core
Care operations, unified.
Customer Story
Proof, not promises.
See how one enterprise care group is moving from fragmented paperwork to a connected, AI-powered operating model.
Architecture
How it works, in five steps.
A request moves through the platform, is reasoned over by AI, runs on Microsoft Azure, and comes back as an insight — every step governed and logged.
Cloud Foundation
Built on Microsoft Azure.
iCura is architected on Microsoft Azure using cloud-native services for scalability, resilience, enterprise security and governed AI capabilities.
01 / 8
Azure OpenAI
Powers iCura's governed AI reasoning and natural language insights.
02 / 8
Azure AI Search
Grounds AI answers in your organisation's own care and compliance records.
03 / 8
Azure AI Document Intelligence
Extracts structured data from care documents, forms and policies.
04 / 8
Azure App Service
Hosts iCura's application layer with enterprise scalability.
05 / 8
Azure Database for PostgreSQL
Stores operational data with resilience and point-in-time recovery.
06 / 8
Azure Service Bus
Coordinates events and automations across every iCura module.
07 / 8
Azure Monitor
Provides real-time platform health and performance observability.
08 / 8
Azure Key Vault
Protects secrets, keys and certificates across the platform.
iCura is built independently on Microsoft Azure cloud infrastructure. This does not imply Microsoft endorsement or formal partnership.
Security & AI Governance
Enterprise-grade trust, layer by layer.
Scroll through the five layers that make iCura defensible in front of a regulator, an inspector, or a board.
Identity
Layer 1 of 5
Identity
Every session is verified before it ever reaches your data.
- — Role-Based Access Control
- — Multi-Factor Authentication
Layer 2 of 5
Encryption
Data is isolated and encrypted at every point in its lifecycle.
- — Tenant Isolation
- — Encryption In Transit and At Rest
Layer 3 of 5
Policies
Governance rules are enforced at the moment of action.
- — Policy Enforcement Checkpoints
- — GDPR-Ready Operating Model
Layer 4 of 5
Audit
Nothing happens on iCura without a permanent record.
- — Immutable Audit Trails
- — Azure Security Baseline
Layer 5 of 5
AI Governance
The outermost layer — every AI action stays explainable and human-checked.
- — AI Governance Controls
- — Human Approval Workflows
Identity
For Investors & Partners
Building the operational intelligence category for health & social care.
iCura sits at the intersection of regulatory pressure, workforce economics and mature enterprise AI — a durable opportunity for strategic partners and investors.
Ready to bring clarity to your care operations?
See how iCura can unify your operations in a live walkthrough with our team.