Enterprise Digital Transformation with iCura

TLC Care Services Group operates residential and domiciliary care services across multiple sites, supporting a growing number of residents and service users. As the group expanded, its operational systems did not — leaving teams reliant on paper records, spreadsheets and a patchwork of point solutions that made group-wide oversight difficult.

Care records, workforce scheduling, compliance evidence and family communication each lived in a different system — or in no system at all. Registered managers spent significant time each week reconciling information across services rather than acting on it. Group leadership lacked a single, current view of occupancy, compliance status and workforce coverage, making inspection preparation and strategic decisions slower than they needed to be.

RIAConsult deployed iCura as a single operational platform across TLC's services, starting with iCura Core for care planning and daily records, iCura WorkOps for rostering and workforce coordination, and iCura 360 for continuous compliance monitoring. Operational Intelligence dashboards gave group leadership a live, group-wide view for the first time, while the Family App reduced routine communication load on frontline staff.

• Migration from paper and spreadsheet-based care records to digital care planning
• Group-wide rostering and workforce visibility across all sites
• Continuous, automated inspection-readiness monitoring
• A connected family communication channel across every service

• A single, current operational view across every TLC service
• Reduced administrative time spent reconciling records across systems
• Continuous inspection readiness rather than periodic preparation
• Improved family confidence through consistent, transparent communication